Weekly Lesson Scheduling & Cancellation Policies
We believe music lessons are the most fun and effective when they are a consistent part of your week. We call these Weekly Lessons. Here is our approach:
Monthly Autopay: Your tuition invoice for the upcoming month is auto-paid via the payment method provided on your account. Billing for the upcoming month occurs 11 days before the month, usually on the 20th or 21st. This renews your Weekly Lesson for the upcoming month.
Autopay Dates: 7/21/26, 8/21/26, 9/20/26, 10/21/26, 11/20/26, 12/21/26, 1/21/27, 2/18/27, 3/21/27, 4/20/27, 5/21/27, 6/20/27
Late Fees: If an autopay fails, a new payment method must be provided. A $20 late fee is applied to any outstanding invoices that are 10 days overdue.
Makeup Credits: To receive a make-up credit, cancel your lesson with at least 48 hours' notice. This credit can be used to book any available lesson time, but it does not cover any of your future Weekly Lessons. Makeup credits cannot be used to extend a time reservation when discontinuing weekly lessons. Makeup credits are good for 90 days.
Cancellations Within 48 Hours: Cancellations within 48 hours of the scheduled lesson are not eligible for rescheduling, make-up credits, or refunds. This ensures fairness among students and allows our teachers to dedicate their time to teaching.
Video Lessons: If you can't attend in person, you can switch to a video lesson. Our teachers have well-equipped setups, and these sessions are highly productive. Alternatively, you can send a friend or family member in your place.
Inclement Weather: All lessons are held over video. Make-up credits are not issued due to inclement weather.
Illness: Please stay home if you're sick. If you’re well enough, you can meet for a video lesson.
Single Lesson Schedule Changes: Please plan ahead and update your schedule in MyMusicStaff to reflect any known conflicts as soon as possible.
Recurring Lesson Schedule Changes: To change your Weekly Lesson time, log into MyMusicStaff to see available times.
Breaks: If you need to take extended time away, you can study over video lessons, send a friend in your place, or release your reserved time for other students to book. Please note that to respect the time of teachers and other students, your Weekly Lesson time is only held by paying your full monthly invoice. This includes Summer and Winter breaks.
Discontinuing Lessons: We keep your lesson commitment simple, with no contracts. Please provide as much notice as possible. At minimum, please provide at least 7 days written notice to info@orencomusic.com.
Email: For any schedule or billing questions, please email info@orencomusic.com. We handle most scheduling items to keep our teachers focused on teaching music.
Frequently Asked Questions
Q: When can I use my make-up credits?
A: You can use your make-up credit for any available opening on your teacher’s calendar. The only time that cannot be reserved with a make-up credit is your regularly scheduled Weekly Lesson time.
Q: When do my make-up credits expire?
A: A make-up credit expires 90 days after the lesson for which it was issued. For example, if you cannot attend your lesson on January 15th, your make-up credit can be used through April 15th.
Q: What's up with the make-up credits? Can't I just skip weeks instead?
A: Make-up credits respect (A) the limited times our professional teachers have to offer to students, and (B) the schedules of other students who would like to see their teachers for lessons. If a Weekly Lesson doesn't feel like the right fit for now, we offer Individual Non-Weekly Lessons.
Q: I can’t attend my lesson in person. Are there any other options?
A: Absolutely! All our teachers are available to provide online video lessons. You can also send a friend in your place.
Q: My make-up credit expired before I could use it, what can I do?
A: Please email us at info@orencomusic.com.
Q: What happens on inclement weather days?
A: We will post school closures on our website, social media, and email. All our teachers hold lessons over video on inclement weather days. Please talk with your teacher for more details.
Q: I'm locked out of my account, how can I regain access?
A: Use the Reset Password link at: https://app.mymusicstaff.com/ResetPassword.aspx
Individual Non-Weekly Lessons
While most of our one-on-one lessons are held as consistent Weekly Lessons, we understand that schedules don’t always allow for this. For Individual Lessons, we invite you to view our teacher’s calendars for available times. Individual lesson openings are available on a rolling 30 day schedule. The same policies above regarding Autopay, Makeup Credits, Inclement Weather, and Illness apply to Individual Lessons.
Tuition
Tuition for 30 minute lessons:
4 week months - $180
5 week months - $225
Tuition for individual lessons:
30 minutes - $45
90 minutes - $90
Group classes:
Unless otherwise noted, group classes are $30 for 45 minute classes.